Quality Question Bank
for Exam preparation

Q2. The main purpose of the Improve Phase is to:

1. Develop a SIPOC map
2. Put plans in place to maintain the gains made
3. Identify the critical measures of the process
4. Identify the creative solutions that solve the validated root causes

Q3. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

1. Quality Assurance
2. Quality Planning
3. Quality Control
4. Quality Management

Q4. Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are provided in relation to improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?

1. Enhanced management processes, review of customer satisfaction, react to nonconformity and implementation
2. Continual improvement, enhanced customer service, re-organisation and risk analysis
3. Correction, corrective action, ongoing improvement, documentation review, risk analysis and continual review of the quality management system
4. Correction, corrective action, continual improvement, breakthrough change, innovation and re-organisation

Q5. Plan-do-study-act cycle is a procedure to ______________

1. Overall improvement
2. Continuous improvement
3. Permanent improvement
4. Immediate improvement

Q6. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Q7. Big Q is:

1. Quality of services
2. Quality of people
3. Quality of processes
4. All of the above

Q8. ______________ can be defined as small subset of a lot.

1. Defect
2. Fraction Acceptable
3. Sample
4. Acceptance Number

Q9. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

1. weekly
2. daily
3. monthly
4. annual

Q10. How many dependent variables does a two-way ANOVA have?

1. One
2. Two
3. Three
4. Four